Cancellation and Refund Policy

At Diet Hub (accessible at Diet Hub), we aim to provide a seamless experience for our customers. Please review our cancellation and refund policy before placing your order.

1. Cancellation Policy

• Orders can be canceled up to [Insert Cut-off Time, e.g., 12 hours] before the scheduled delivery time.
• Cancellations requested after the cut-off period will not be accepted and no refund will be issued.
• To cancel an order, please contact us via email or phone with your order details.

2. Subscription Cancellation

• Subscription plans can be canceled at any time by notifying our team in advance.
• Refunds for unused days will be issued on a pro-rata basis, minus any discounts or transaction charges.

3. Refund Policy

• Refunds will be processed in the following cases:
  • Order was canceled within the allowed time frame.
  • Meal was not delivered due to our error or unavoidable circumstances.
  • Incorrect or damaged product received (with valid proof shared).
• No refunds will be issued for:
  • Orders canceled after the cut-off time.
  • Customer unavailability at the time of delivery.
  • Changes in personal taste or preferences after delivery.

4. Refund Processing

• Once approved, refunds will be processed to the original payment method within 5–7 business days.
• You will be notified via email once the refund has been initiated.

5. Contact Us

If you need assistance with cancellation or refund requests, feel free to contact our customer support:

• Email: info@diethub.co.in
• Phone: +91 63813 92140